Frequently Asked Questions
Please read our FAQ before sending us a message.
How do I order?
You are able to order any artwork from the product pages, simply add the artwork to the cart and complete our simple checkout process.
I have ordered artwork what next?
Once we receive your order you will be sent an order confirmation and we will arrange delivery. Once delivery has been booked you will be sent tracking information.
How do I track my order?
If you set up an account you will be able to log in and check the status of your order, if it has been 'dispatched' you will be provided with tracking information. If you are unsure please get in touch with us.
Can I Cancel my order??
Provided your order is not a commission you can cancel at any time, prior to dispatch
What payment options do you offer?
We accept most cards including; Visa, Mastercard, & American Express You can checkout using our secure checkout with PayPal.
How do I pay for a commission?
We take a 50% non-refundable deposit for commissions and you can pay via debit or credit card, PayPal. The remaining balance is due on completion, prior to dispatch.
Can I return 'Made to Order' Artwork??
No. Commissions or made to order artwork cannot be returned unless damaged in transit – see our Returns Policy
How long does delivery take?
Delivery can vary and depend on the type of artwork you order. See Deliveries for more information.
Can I specify a day for delivery?
Deliveries are Monday - Friday and we are unable to guarantee a delivery date, however we can of course put in a request, so please add to your order comments.
What happens if I am not in when they deliver?
Our packages requires a signature for delivery, so the couriers will often try a neighbour, if not they always leave a card for you to re-book delivery.
What are the delivery costs?
Delivery to the UK is included in the prices quoted. International delivery is can be undertaken with prices available upon request.
What happens if the artwork arrives damaged?
Please notify us within 24 hours if the artwork has been damaged and send photos of the damages. See our Returns Policy for more details.
Can I collect in person?
Sorry no. We are not configured to support this option
Are there any places that should be avoided when hanging my artwork?
Depending on the materials used in the artwork it is recommended not to hang artwork in direct strong sunlight, areas of high humidity and too close to a heat source.
What are Giclee Prints?
Giclee is used to describe a professional fine art digital printing process combining pigment based inks with high quality acid free archival fine art paper to achieve superior quality, light fastness and stability.